Live Call Answering Services to Check Out

Ruby

Ruby Receptionists, or Ruby, is a well-known live virtual receptionist service. It has a comprehensive mobile app available on Android or iOS, allowing you to set your availability and preferences. A standout feature is using the app to display your business number on the customer's caller ID. You can also access reports, manage usage, or update call handling instructions. In addition to the app, Ruby provides live receptionists for call answering services who are empathetic and go above and beyond in every conversation. Their live chat services focus on building a connection with the customer before providing solutions. The service offers HIPAA-compliant options to safeguard customer privacy and ensures information protection with additional onsite HIPAA compliance. All Ruby call plans include after-hours call routing options, appointment scheduling, language options between English and Spanish, one-touch call holding, immediate message access, a dedicated customer service team, and effective integrations. Reception Plans start at $219 monthly, Chat Plans start at $129 monthly, and Bundled Plans start at $104, offering a 20% discount on the regular Chat Ruby 10 Plan.

PatLive

PatLive offers live receptionists available 24/7 throughout the year. It boasts a US-based, experienced support team trained to handle calls as effectively as an in-house employee. You can customize call answering procedures, and agents will provide a report and summary of each call. Depending on your selected plan, the virtual receptionist provides additional services like appointment scheduling, important call transfers, and order processing. The receptionists are trained as call center agents, guaranteeing improved customer satisfaction rates. PatLive offers a free 14-day trial and six pricing plans, ranging from the Basic Plan at $59 per month to the most expensive Pro+ Plan at $1279 per month. A fee applies for Spanish-language support, and there are different charges for Additional Minutes based on the chosen plan.

Gabbyville

Gabbyville is a unique live call answering service, offering unlimited talk time per call but limits the number of free calls per plan. The service provides bilingual live virtual receptionists who facilitate call routing, outbound call services, accurate message taking, appointment scheduling, and multi-conferencing, among other features. You can block spam and robocalls and are billed only for relevant calls, saving money. Gabbyville has four plans, with the Starter Plan priced at $250 per month ($6 per call over 40). A free trial period is available, and you can enjoy 10% off the first month on any plan.

Abby Connect

Abby Connect is a highly-rated live call answering service. It aims to increase business ROI through phone calls and save time on repetitive tasks. The Reception services include voicemail solutions, custom transfer tunes, call announcement and transfer, call blocking, and bilingual receptionists in Spanish or English. Live call answering is available 24/7. A free 14-day trial is offered to decide on longer engagement. Abby Connect’s starting Receptionist Plan, 100 Receptionist Minutes, is priced at $299.

Additional Options

In addition to the mentioned live call answering services, you can explore solutions like RingCentral, which features an Auto-Receptionist as a virtual receptionist service. It is a single platform offering robust connections via message, video, and phone. RingCentral's offerings are structured in four tiers for enterprises, small businesses, startups, and RingCentral Ventures. Notable features include local numbers, toll-free and vanity numbers, extensions, call delegation, and call screening. The call flip feature is particularly handy, allowing you to switch calls between your desk phone, mobile, or soft phone. The auto-attendant operates as an AI virtual receptionist, seamlessly directing all incoming calls to the correct desk or department using an automated options list. Though not a live human, it is highly efficient for handling high call volumes. With many popular app integrations, RingCentral enhances seamless productivity. The Essentials Plan for RingCentral MVP costs $22.49 per user per month.

Top 4 Live Call Answering Services